Refund & Money-Back Policy

Last updated: June 2026

Summary: MegaBTC : Cloud Mining App does not guarantee specific earnings. Refunds are available for premium purchases within defined timeframes as outlined below.

1. No Guaranteed Earnings

MegaBTC : Cloud Mining App is a cloud-based Bitcoin mining application. The app does not guarantee any specific earnings amount to any user. Mining outcomes depend on several variable factors including:

  • Current Bitcoin network mining difficulty
  • Global hash rate competition
  • Cloud server capacity and uptime
  • Bitcoin market price fluctuations
  • User account activity level

Welcome bonuses, mining credits, and any virtual balances shown in the app represent potential mining output and are subject to network conditions. These are not promises of monetary value.

2. Refund Eligibility

The following situations are eligible for refund consideration:

ScenarioRefund WindowConditions
Premium plan / upgrade purchase7 days from purchaseNo mining activity performed under premium plan
Documented technical failure30 days from purchaseVerifiable server-side issue affecting paid service
Duplicate payment / billing error90 days from chargeVerified through Google Play receipt
Account access issue post-purchase14 days from issue reportIssue must be reported via support email

3. Non-Refundable Items

The following are not eligible for refund:

  • Mining results that did not meet user expectations (results vary by design)
  • Premium plans where mining activity has been performed
  • Virtual mining credits or welcome bonuses (these have no monetary value)
  • Withdrawals that completed successfully to user-provided wallet addresses
  • Refund requests filed after the applicable refund window

4. How to Request a Refund

To request a refund, follow these steps:

  1. Email application.artist@gmail.com with subject line: "Refund Request - [Your Email/Account ID]"
  2. Include the following information:
    • Your registered email address
    • Google Play order ID (from Play Store purchase history)
    • Date of purchase
    • Reason for refund request
    • Screenshots if reporting a technical issue
  3. Our team reviews refund requests within 5-7 business days
  4. If approved, refunds are processed via the original payment method (Google Play)
  5. Refund processing time depends on Google Play and your bank (typically 3-10 business days)

5. Google Play Refund Policy

All in-app purchases are processed through Google Play. Users may also request refunds directly through Google Play within 48 hours of purchase as per Google's standard policy. For more information: Google Play Refund Help

6. Disputes & Appeals

If a refund request is denied and you believe the decision was incorrect, you may appeal by:

  • Replying to the original refund decision email with additional information
  • Providing documentation supporting your claim
  • Appeals are reviewed within 10 business days

7. Policy Updates

This refund policy may be updated periodically. The current version is always available on this page. Users will be notified of significant changes through the app and via registered email.

8. Contact Information

Refund & Billing Support: application.artist@gmail.com
Response Time: Within 48 hours on business days
Developer: APP ARTIST LTD

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